Accessibility for Ontarians with Disabilities Act (AODA) Policy

Policy Statement:

NPLH Drilling is committed to excellence in serving all customers, including people with disabilities, in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). This policy aims to ensure that NPLH Drilling provides goods and services in a manner that respects the dignity and independence of persons with disabilities.


This policy applies to all employees, volunteers, agents, and/or contractors who deal with the public or other third parties on behalf of NPLH Drilling, in Ontario, Canada.

Providing Goods and Services to People with Disabilities:

  • NPLH Drilling is committed to providing goods and services in a way that respects the dignity and independence of people with disabilities.
  • We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.


  • We will communicate with people with disabilities in ways that take into account their disability.
  • Appropriate training will be provided to employees who communicate with customers.

Use of Service Animals and Support Persons:

  • Persons with disabilities who are accompanied by a service animal or a support person will be allowed access to parts of our premises that are open to the public.
  • If a service animal is prohibited by law, we will explain why and provide alternative measures to access our goods and services.

Notice of Temporary Disruption:

  • In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, NPLH Drilling will notify customers promptly.
  • This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

Training for Staff:

  • NPLH Drilling will provide training to all employees, volunteers, and others who deal with the public on our behalf.
  • Training will include an overview of the AODA and the requirements of the customer service standard.

Feedback Process:

  • Customers who wish to provide feedback on the way NPLH Drilling provides goods and services to people with disabilities can send feedback through multiple channels.
  • All feedback will be directed to Customers can expect to hear back within a specified number of days.

Availability and Format of Documents:

  • All documents related to this policy shall be made available upon request and in a format that takes into account the requester’s disability.
NPLH Drilling’s AODA Policy ensures our commitment to accessibility and inclusivity, providing equal opportunities and services to all individuals, including those with disabilities, in the Province of Ontario.

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